![]() ![]() All of our emails are SPF and DKIM signed, which means they are cryptographically signed as being from us and are not spam. If the message in the gray box mentions "blacklist at org/.com/.net, etc" or looks like the screenshot below, then it means your IT team has configured your email to use a third-party email reputation/blacklisting service.If the message in the gray box includes "" (like the screenshot above), you will want to speak to your IT person/team because our emails are being blocked by the server.They can range in text, but the best bet is to follow the link (by copying and pasting) that is provided in the text for the next steps. These error messages are the raw message text received from your email provider's server to Amazon. These look a bit cryptic, yes, but hang in there! You may also get a gray box with an smtp error that looks something like this: Once you can confirm that the email address is indeed linked to an active inbox, then you can click where it states "here" and your email should be unblocked shortly. This could be caused by a misspelled email address when you created your account, a distribution list email (with no actual inbox linked, and acting as an "alias" email), or if you have had an auto-responder responding to our emails for some time. Basically, we can't find an inbox to send our emails to. If the message mentions an "temporarily suspended emails to", please follow the steps listed in the yellow box. When you click the Settings link in the banner, you are taken to your account settings, where you may see one of a few different things. "We're having trouble emailing you" banner at the top of your screen Mimecast will soon recognize the Expensify domain and our emails should no longer be filtered out. If it is being used, try reaching out to us in a new email to We should be able to respond to this message easily, which will ensure delivery to your inbox. Not sure if your company is using this service? Check with your IT department. If your company uses Mimecast, this might be coming into play. Mimecast is a commonly used service that often affects the deliverability of our emails might be blocking them from hitting your inbox.Your email server may be blocking emails. There are a couple of services that block our emails and flag them as spam, so you may also want to check with your IT department here too!.our Concierge support communication, so even if you are receiving Concierge emails/messages, you'll still want to ensure and mg. are whitelisted.) (Keep in mind that two different servers send Expensify emails vs. Largely optional if the above two items are completed, but adding specific email addresses as contacts generally circumvents the Spam box.Add a filter that looks for the entire domain, and actions all incoming messages as Never send to Spam.Find any messages from that ended up in your Spam folder, access them, and click Not Spam towards the top of the message.If your email uses a public domain (such as Gmail, Yahoo, Hotmail, etc.) follow these steps to whitelist us:.These are the domains that these types of notifications come from, so you'll want to check they're not being blocked. If you're using a private domain: Check with your IT person/department to ensure that, mg. and are whitelisted to receive our emails.You may be unintentionally blocking Expensify emails because we aren't whitelisted. How to resolve? Check Spam and Trash filters. Yeah, we know, it's like telling you to "make sure it's plugged in", but we all forget to check sometimes!Ĥ. ( Please note that unchecking either of these will not turn off Concierge notifications.)ģ. On the website, go to Settings > Your Account > Preferences, and scroll to Contact Preferences. Make sure boxes are checked for the email you may be missing. This step isn’t applicable for password resets or for a new Expensify user, so you can move on to the next step!) Check email preference settings (if they are already set up with an Expensify account, that is. The email could just be delayed reaching your inbox. Sometimes it might take just a short bit longer, so give it 30-60 minutes to give it a chance to come through if it hasn't.Ģ. No error message, but the email is never receivedġ. A "We're having trouble emailing you" banner at the top of your screen - steps below.No error message, but the email is never received - steps below.Report action notifications (rejections, approvals, etc.).Integration emails (such as an auto-sync failing).Validating a new Expensify account/invitation to a policy. ![]()
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